Privacy Policy

This Privacy Policy describes how CRMBreeze ("we," "us," or "our") collects, uses, and discloses your personal information in connection with your use of our CRMBreeze platform and services. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Service to you. This includes:

Information from Our Direct Users (e.g., CRM Account Holders)

This is information you provide directly to us when you sign up for and use the CRMBreeze service. This may include:

• Personal Identification Information: Your name, email address, phone number, and business details.
• Billing Information: Your payment details or billing address.
• Usage Data: Information about how you access and use the Service, such as the pages you visit, features you use, and time spent on the platform.

Information Collected from End-Users (Your Clients)

As a CRM service, our users upload and manage their client data on our platform. We process this information on behalf of our users. This may include:

• Contact Information: Names, phone numbers, and email addresses of your clients.
• Communication Data: The content of SMS conversations, message logs, and timestamps. We act as a data processor for this information, and our users are the data controllers. We do not use this data for our own purposes.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our Service.
• To manage your account and provide customer support.
• To process payments for our Service.
• To monitor the usage of the Service for compliance and quality control.
• To enable SMS communication between you and your clients as per your instructions.
• To detect, prevent, and address technical issues or illegal activities.

We do not and will not sell, rent, or lease your personal information or the personal information of your clients to any third parties.

3. How We Share Your Information

We may share your information with trusted third parties to facilitate our Service, such as:

• Service Providers: We use third-party companies, like Twilio, to facilitate our Service, process payments, and perform Service-related tasks on our behalf. These third parties are obligated to maintain the confidentiality of your information.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

The security of your data and the data of your clients is very important to us. While no method of transmission over the Internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information. This includes encryption, firewalls, and secure server environments.

5. Your Choices and Rights

You have the right to access, update, or delete your personal information directly within your CRMBreeze account settings. If you have questions about the data we hold, please contact us.

For your clients, you are responsible for fulfilling their requests regarding their data. Our Service includes tools to help you manage your client data, including deleting their contact information and message history upon request.

6. Children's Privacy

Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

For more details on your responsibilities, please see our Terms of Service.